Your right to privacy is very important. Alpacka LLP (referred to below as “we” or “us”) recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with a better service. That’s why we have put a policy in place to protect your personal information.
By using this website, you give your consent that all personal data you submit may be processed in the manner and for the purposes described below.
For the purposes of the Data Protection Act 1998 (“the Act”), the data controller is Alpacka LLP with registered office at
Units 5 & 6, Emmanuel Trading Estate
1) What personal information do we collect?
We may collect and process the following data about You:
Details of transactions You carry out through our website and the fulfilment of your order. When making a purchase with Alpacka LLP, we will collect your contact information, which includes name, address, email address and phone number, as well as payment information.
When you become an Alpacka LLP customer you automatically subscribe to electronic newsletter and special offer promotions. You can adjust your email preferences and/or un-subscribe from certain communications via the Alpacka LLP website Contact Page
If you contact us, we may keep a record of that correspondence
Other information to help us provide you with improved services
We may also collect information from the card-holder if another member of your household
2) How we use your information
We use information about you in the following ways:
To help us identify you and any accounts you hold with us
To enable us to review, develop and improve the website and services
To provide customer care
To carry out marketing and statistical analysis
To notify you about changes to our website and services
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contact for such purposes.
3) With who is the information shared?
We may disclose your personal information to third parties:
Any card-holder who has purchased services on your behalf
Any employees, agents or service providers of Alpacka LLP to deal with any accounts or to deliver specific services to you.
Any associated company who are our business partners and/or with whom we work.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, subject to their entering into appropriate confidentiality undertakings.
If Alpacka LLP or substantially all of its assets are acquired by a third party, in which case
personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to protect the rights, property, or safety of Alpacka LLP, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies.
If you do nothing other than read pages or download information while using this web site, we will capture and store information about your visit. This information will not identify you; it relates to:
the Internet domain (e.g. www.alpacka.co.uk) and IP address from which you access the web site
the type of browser (Internet Explorer or Chrome) and operating system (Windows, UNIX) you use
the date and time of your visit
the pages you visit
the address of the web site from which you linked to us (if applicable).
We use this information to make each visit more rewarding, and to provide us with information to help improve our service. We do not know (and do not want to know) the identities of people who visit us in this way.
For further information about cookies, you may like to visit http://www.allaboutcookies.org.
5) Where we store your Personal Data
All information you provide to us is stored on our secured servers in the UK. Any payment transactions will be encrypted. Credit card numbers are used for processing payment only and are not retained for marketing purposes.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Alpacka LLP may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information You supply on such sites will not be within our control.
7) How can you update the personal information you have provided to us?
You can help us maintain the accuracy of your information by notifying us of any changes to your address, title, phone number or e-mail address. You can do this by updating your personal details by calling us on 0333 0062828.
8) Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by e-mailing us (please call for address).
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our administrative costs in providing you with details of the information we hold about you.
9) Contact Us
Please e-mail any questions or comments you have about privacy to us